U.S. Visa Centro

Individual Retainer Agreement

Please Read Carefully Before Acknowledging This Agreement, and Print This Page For Your Records.

FOR U.S. VISAS AND IMMIGRATION
VISACENTRO.COM, LLC, ("VISACENTRO") a limited liability corporation, is pleased to assist with your immigration matters ("Matters"). VISACENTRO provides non-legal services, including technological and administrative support, required for preparing and submitting visa applications for nonimmigrant, immigrant, permanent residence and citizenship status to the U.S. Bureau of Citizenship and Immigration Services ("USCIS") and governmental agencies regulating foreign persons entering the United States.
Pursuant to the establishment of your account, whether it is individual or corporate ("Account"), and this Agreement, if and when necessary, VISACENTRO will, unless instructed otherwise, retain American Services Network, P.C. ("ASN"), an Illinois professional services corporation that employs immigration attorneys, on your behalf, to advise on the legal aspects of visa applications and eConsultations. VISACENTRO will, unless instructed otherwise, retain VISANOW.com, Inc. ("VISANOW"), a Delaware corporation that provides non-legal services, including technological and administrative support, required for preparing and submitting visa application for nonimmigrant, immigrant, permanent residence and citizenship status to the U.S. Bureau of Citizenship and Immigration Services ("USCIS") and governmental agencies regulating foreign persons entering the United States. ASN lawyers will be responsible for and supervise VISANOW's support staff in connection with any and all of the legal services necessary for the completion of applications made to the USCIS, Department of Labor ("DOL") and/or any State or Federal agency for immigration-related benefits.
If you do not wish for VisaCentro.com, LLC. to retain VISANOW and by extension ASN for any legal services necessary to complete your application, but wish to make use of the benefits offered by the VISACENTRO process, please notify your legal representative to contact us at support@visacentro.com to establish an attorney account whereby they, and you, can take can take advantage of the efficiencies offered by the VISANOW® process.
This Agreement applies to all applications that your company chooses to process ("Matters") via the VisaNow system. You agree that if you engage VISACENTRO and, by extension, VISANOW, to process additional Matters or initiate an eConsultation®, no additional agreements relating to these applications or eConsultation® are required.
You agree to pay the VISACENTRO and VISANOW fees for the Matters that you initiate. VISACENTRO fees include costs and fees for: setting up the account and matter. VISANOW fees include costs and fees for: preparing and submitting your application to the appropriate government agency(ies), including any legal fees due to ASN or any third party, account questions and responses, and secure access to your account folder. Additional fees for overnight courier (e.g. Federal Express, UPS) will be charged to your credit card, unless VISACENTRO is provided with your overnight courier account number for direct billing.
Filing Fees include the applicable destination country’s governmental agency filing fee in effect on the date this Agreement is acknowledged. If the applicable governmental agency increases filing fees or imposes additional costs relating to the filing of applications these costs will be added to the original fee. VISACENTRO reserves the right to adjust such costs if at the time of filing there is a change in any costs. The additional amounts, if any, will be charged to your credit card at the time of filing. As soon as a Matter has been initiated and payment has been received, VISACENTRO and VISANOW immediately begin working on your application. All withdrawn cases are subject to a cancellation fee and pro-rated attorney fees. If you wish to withdraw a case before it is completed, please contact Customer Support for information on an Account credit. In the event that your case is denied by a government agency, you may be entitled to a refund under the provisions of the applicable VISANOW guarantee in effect at the time.
Acknowledge the Agreement
By acknowledging this Agreement, you agree to all terms and conditions in the Agreement with VISACENTRO and VISANOW. You hereby authorize VISACENTRO and VISANOW to process your credit card. If a credit card charge fails or is charged back at a later date, you will be notified, and an alternative form of payment must be provided. If any outstanding amounts remain due, VISACENTRO, VISANOW, and ASN will cease working on your application until payment issues are resolved.
You further agree all information and documents you submit are true and correct. VISACENTRO and VISANOW (and ASN, to the extent applicable) has the right to fully rely on all information and documents you provide.
Unless your visa application type was determined by an eConsultation® review, you agree that VISACENTRO or VISANOW (or the extent applicable, an ASN attorney) has not advised you as to the suitability of the visa category selected. In the event that VISACENTRO or VISANOW (or to the extent applicable, an ASN attorney) determines your application and supporting documents do not constitute a meritorious visa application, you will be informed through your Account with recommendations on how best to proceed. Cases are subject to a cancellation fee and pro-rated attorney costs. Contact Customer Support for information regarding a possible Account credit.
You acknowledge and understand that your selected country's governmental agency, having jurisdiction over immigration matters, may exercise discretion in making their decisions, and therefore VISACENTRO and VISANOW (or ASN to the extent applicable) cannot be held liable, for any reason, if any governmental agency of any country refuses to act upon, delays acting upon, or denies the application of any applicant.
If you choose to appeal a governmental agency determination, you may be required to engage additional services from VISACENTRO, VISANOW, an ASN attorney or legal counsel of your choice at substantial cost, time and expense, and may be subject to judicial or administrative proceedings and other delays and/or inconveniences.
VISACENTRO's representation ends: (i) when you payment is received and an account with VISANOW has been setup. VISANOW’s (and to the extent applicable, ASN’s) representation ends: (i) when you are informed of the applicable governmental agency's final decision (i.e. an approval or denial of the application or petition in question); (ii) upon receiving a termination request from you; or (iii) payment is not made as stated above.